Frequently Asked Questions


Question:If I add my logo to my Customised Christmas Cards, how do I send it to you?
Answer: It is best to email your logo at a minimum resolution of 300dpi to get the best print job for you. Also, please send us TIF, EPS or PDF files.
Question: Can I order different Corporate Christmas cards? What is the price if I order 5 lots of 200 Customized Christmas cards?
Answer: Yes, you can order as many different corporate Christmas cards as you wish.The price is based on the size of the total order so 1,000 customized Christmas cards from our corporate range is $1250. This price applies provided the same message is inside each card. If you have a mixture of portrait and landscape cards, then there is an additional charge of $20 to allow for the additional print run. Printing in colour is an additional $180.
Question: What do I do if I run out of envelopes?
Answer: We will normally send you 1% more envelopes than the number of customised Christmas cards you order to allow for mistakes. If you are short of envelopes, just let us know how many you need and we will send you more at no cost to you.
Question: Do I automatically receive card only stickers with my Customized Christmas cards?
Answer: No. Not everyone uses the Card Only stickers so you must request them to receive them. If you receive your order and did not order free Card Only stickers, just let us know and these will be sent to you immediately.
Question: What does it cost to add a new logo?
Answer: Nothing. We charge extra if you need our designers to tidy up your logo so please ensure it is at least 300dpi when sending it electronically. Remember if you are sending a colour logo through there is an additional printing cost of 18 cents per card to print the inside of your custom Christmas cards in colour. If you only have a colour logo but want black printing, please advise us and we will convert it for you at no cost to you. We can also prepare the front of your Christmas card for you but please note that artwork is charged at $90 per hour. Also, we can pay for our external artists to prepare drawings and other artwork for you. This work is done at cost.
Question: I have a photo that I wish to upload. How do I get this to you?
Answer: The best way to get this file to us is to send an email to sales@austchristmascards.com.au. We prefer to receive TIF, EPS or PDF files with a minimum resolution of at least 300dpi.
Question: Do I receive a proof before you do my Christmas card printing?
Answer: For straightforward orders, we will often go straight to print. However, to guarantee you receive a proof, please make sure you let us know. Proofs can be done by fax or mail but we do prefer to email you. We will also confirm the price when we do your proof.
Question: Do I pay any extra for colour printing?
Answer: Yes. If you want your Customized Christmas cards printed in colour, i.e. not black, then the extra charge is 18 cents per card. For example, 300 cards printed in colour costs an extra $54. 800 cards printing in colour costs an extra $144. These prices also apply per side. If metal plates are required, this will be an extra $30 per colour. This applies for spot or PMS colour matching on orders that are printed on offset machines. Most orders for custom Christmas cards are printed digitally (cannot guarantee spot or PMS colour matching), i.e. without plates.
Question: Can I receive free samples before I order?
Answer: Yes. Just let us know which of our corporate Christmas cards you would like and we will post some blank cards to you. Alternatively, we can also post you examples of previously printed custom Christmas cards for you to gauge the quality for yourself.
Question: What are the absolute lowest priced corporate Christmas cards in your range?
Answer: There are a few 50% off Christmas greeting cards but our range is quite small. Our best value discounted cards are the corporate Christmas cards at 33% off. These are the same quality as our other corporate Christmas cards but are simply designs from 2010 or earlier.
Question: When should I expect to receive my Customised Christmas cards?
Answer: Please indicate with your order when your Customised Christmas cards are required so we can make sure we get them to you by this date. If no date is indicated, please allow about 48 hours to receive your first proof. Your cards will then be delivered within three weeks of proof approval. Faster delivery by courier or express post will be billed to you at the cost price.
Question: When do you require payment for my Custom Christmas cards?
Answer: You do not need to pay for your Christmas greeting cards at the time of your order. We can set up a 30 day account if this is your preference. You can pay for your customised Christmas cards by direct deposit, cheque or cash. We also accept AMEX, MasterCard and Visa and do not charge extra for credit card payments.
Question: What is the postage and handling fee for my custom Christmas cards?
Answer: Postage is free to you except in three circumstances: a) Your order is under $100. (There is a $3 charge.) b) You order from outside of Australia and New Zealand. There is a one-off fee of $20. This includes EMS delivery with tracking. c) You require faster delivery by Express Post or courier or EMS. This will be billed to you at cost.

Australia:
Phone: 1-800 226 202 or (02) 9631 3366
Fax: 1-800 679 140 or (02) 9631 2799

New Zealand:
Phone: 0800 128 727 or 00612 9631 3366
Fax: 0800 148 727 or 00612 9631 2799

International:
Phone: 00612 9631 3366
Fax: 00612 9631 2799

Email:
Website comments/quotes/enquiries: sales@austchristmascards.com.au
Christmas card printing | Customized Christmas cards
Australian Christmas Cards prints customized Christmas cards for business. Our range of corporate Christmas cards includes over 100 designs. Customized Christmas cards from Australian Christmas Cards will impress your clients as our Christmas card printing services are second to none. Order your customised Christmas cards today to take advantage of our special offers. Your clients will be impressed, whether you go with a custom Christmas card or whether you choose from our large range of Christmas greeting cards. Add your logos, signatures and company name to the inside of your customised Christmas card. For the front of the card, choose from over 100 of our corporate Christmas cards or allow us to design a Custom Christmas card especially for your company.



Corporate Christmas Cards | Custom Christmas cards | Christmas Greeting Cards
AUSTRALIAN CHRISTMAS CARDS A Division of Renton Management Services Pty Ltd
2/23 Rowood Road, Prospect NSW 2148, Australia © Copyright 2011
ACN 001 307 900 ABN 17 001 307 900